Shangri-La Shenzhen Hotel

A Very small old room, The bedding is soft and feel like 3 star Hotel bedding. The carpet is very dirty. Shampoo and conditioner and bath gel is a very cheap, can not use it, after use your skin become very dry. Lobby is very nice, the breakfast is very good, picture is the toilet.

the hotel is located at a strategic location, as it kust place beside the railway station

The hotel is conveniently located next to Shenzhen train station, which takes less than 8 mins walk through the underpass. Was happy to have the room upgraded to 22nd floor. The room view was spectacular with the border of HK and the City of Shenzhen, including the railway track consisting of high speed rail train and slow train. Breakfast was good with a variety of choices to pick from. Was actually thrilled to receive the spa voucher of 88 but alas, it was a disappointment as the service was poor. I came at 10pm, after changing my booking. The person in charge, just came hurriedly and spoke to me in Chinese( whereby my Chinese language was not so good as I am still a beginne) quickly and left me all alone by myself. As the massage room was in another area, where you need to step out from changing room, I was waiting for 10 mins to get a changing gown as I was only given a towel and disposable underwear. I went looking around for the attendant and found most of them in the front of entrance and none in the room, attending or checking on me. I just left without doing the massage. I report this to the hotel manager the next day, as I tried calling the guest service center and operator a couple of times after the incidentto give them feedback but nobody picks up the phone!

Good location excellent room calm stay and sleep. star rated experience

Just beside borders of China ang Hong Kong, location is good as even midnight to go for food also easy to find

I usually stay at Shangri-La Shenzhen during my business trips for its proximity and is always my choice even for my personal trips. Even if I only swing by Shenzhen for a day trip, I will definitely have my dim sum breakfast in 香宫 before moving off to next destination. This time round, I had a last minute booking for my birthday celebration and was pleasantly surprised by the hand written note from Cheng Li - the Guest relationship officer. Cheng Li wished me a happy birthday and prepared a delicious cheese cake which was considerately stored in the fridge for me. The room is also decorated with a handmade artwork using towels which symbolized my Chinese horoscope! I am very impressed by the details and effort. I will of course continue to stay at Shangri-La Shenzhen whenever I am traveling to Shenzhen and will definitely recommend staying there to my peers!